Android

 1. Introduction
 2. Android Chrome
      2.1. app.contacttrace.com.au
      2.2. qrscan.contacttrace.com.au
      2.3. map.contacttrace.com.au
 3. Citizen Synergy Android App
      3.1. Set Up
      3.2. Import Data
 4. Chrome Troubleshooting

1. Introduction

This page is about setting up Android phones ONLY.
For more comprehensive support please visit the Support page.

2. Android Chrome

Personal Map and associated programs runs inside the Android Chrome browser.

2.1. app.contacttrace.com.au

app.contacttrace.com.au needs Location access to function fully (but basic features like QR code scan and Touch pins will still work without location access).

Allow LOCATION Access in Chrome (43 seconds video)

Allow LOCATION Access in Chrome - Step by Step

  1. When running app.contacttrace.com.au for the first time, there will be a pop-up window saying "app.contacttrace.com.au wants to use your device's location", Select "Allow" [show image]

  2. On the address bar, tap on the 3dots icon and select "Settings" [show image]. Then scroll down to "Site settings" [show image], select "Location" and confirm it is enabled for https://app.contacttrace.com.au [show image]

  3. If Location is NOT working, check Location by going to the Android "Settings" app and select "Location" to confirm "Location" is enabled [show image]

2.2. qrscan.contacttrace.com.au

qrscan.contacttrace.com.au needs Camera access to function.

Allow CAMERA Access in Chrome (42 seconds video)

Allow Camera Access in Chrome - Step by Step

app.contacttrace.com.au will run qrscan.contacttrace.com.au when QR Code scanning is required.

  1. When running qrscan.contacttrace.com.au for the first time, there will be a pop-up window saying "qrscan.contacttrace.com.au wants to use your camera", Select "Allow" [show image]. If qrscan pop-up window appears more than once, simply Select "Allow".

  2. On the address bar, tap on the 3dots icon and select "Settings" [show image] Then scroll down to "Site settings" [show image], select "Camera" and confirm it is enabled for https://qrscan.contacttrace.com.au [show image]

2.3. map.contacttrace.com.au

map.contacttrace.com.au needs Location access to function fully (but basic features like browsing locations will still work without location access).

Allow LOCATION Access in Chrome (41 seconds video)

The Map is available from https://app.contacttrace.com.au under the "Main" menu [show image]

When using the Map for the first time, a pop-up window will appear, Select Allow [show image]

To change to a different "Map View", click on the button on the top right hand corner [show image]. To do a "Category Search", click on the "Magnifying Glass" icon [show image]

3. Citizen Synergy Android App

Personal Map supports importing data from ANY Android mobile app that exports GPX, KML, GeoJSON. You can find some examples on the discussion forum.

However, our own Citizen Synergy Android App is strongly recommended due its many extra features and you ability to improve it by joining in it development.

For more details of the Citizen Synergy Android App please visit:
https://web.contacttrace.com.au/citizen-synergy-android-app/

3.1. Set Up

Video below shows the setting up of Android phone (including downloading the Android mobile app):

  1. Tapping "Download Mobile App" button on Android will download our own citizensynergy.apk app.
  2. Once citizensynergy.apk has been downloaded click on it to install.
  3. Allow installation of the app, see Android video above for details.
  4. After install, tap on the "Service status" switch to run the service (it will turn to green).
  5. Allow the Location and the Storage permissions.
  6. Click on "History" to see that service is now logging your locations.

3.2. Import Data

Video below show the importing of data on an Android phone after it has been logging data:

  1. Click on the Add Pin button (the 4th button on the right [show]).
  2. Allow required permissions when prompted.
  3. Go to the diretory of Documents/citizensynergy/ and select the file to be imported.

4. Chrome Troubleshooting

You need to ALLOW app.contacttrace.com.au access to the following from your Android Chrome browser:

  1. Location Service
  2. Camera Service
  3. Add to Home

Allow Android Location

CHROME SET UP

When logging on to https://app.contacttrace.com.au for the first time, there will be a pop-up window:

"app.contacttrace.com.au wants to use your device's location"

Select "Allow" [show image]

If Location Services is NOT working, check Chrome Site settings:

  1. Open the Google Chrome app
  2. Tap the upper right 3 dot menu
  3. Tap Settings
  4. Tap "Site settings" [show image]
  5. Enable "Location" [show image]

ANDROID SET UP

  1. Open the "Settings" app
  2. Tap "Location" [show image] and enable it. On some devices, the "Location" image may be different

For some Android phones, the "Location" or "Location service" could be under "Additional Settings".

  1. Open the "Settings" app
  2. Tap "Additional settings" [show image]
  3. Tap "Safety and privacy" [show image]
  4. Scroll down and tap on "Disabled" [show image]
  5. Enable "Location service" [show image]

Allow Android Camera

When logging on to https://app.contacttrace.com.au for the first time, there will be a pop-up window:

"app.contacttrace.com.au wants to use your camera"

Select "Allow" [show image]

Add to Android Home

  1. Open Chrome and navigate to https://app.contacttrace.com.au
  2. Tap the upper right 3 dot menu [show image]
  3. On the row of options, tap on "Add to Home screen" [show Image]
  4. Enter "Contact Trace" as the title for the shortcut and tap on "Add" [show image]
  5. The shortcut is shown on the "Home Screen" [show image]

Traccar can be downloaded under the "Track" menu on https://app.contacttrace.com.au. [show image]

The traccar settings for Android [show Image]